Credit Guide
Thank you for considering doing business with Axel Finance.
We are a licensed provider of credit assistance under the National Consumer Credit Protection Act 2009. This document provides you with information about us, our representative with whom you are dealing and the services we provide.
Our business name Axel Finance
Our ABN 62 615 481 471
Our address GPO Box 2321
Adelaide SA 5001
Our phone number 0411 187 580
Our email address alex@axelfinance.com
Our credit representative number 492938
If you are looking for consumer credit products, our role is to help you find a product that suits you. That process involves talking to you to understand your requirements and objectives in seeking credit, as well as understanding your financial position.
Our assistance process
We are required by law to ensure that any credit product with which we assist you can be deemed “not unsuitable” for you. In simple terms, this means that the product fits your needs and that you can afford to meet the financial repayments.
To establish this, we need to:
• make enquiries with you as to your needs;
• make enquiries with you as to your financial position; and
• collect evidence from you to verify your financial position.
Once we have done this, we will then use our broking expertise to find a product in the market place that you can afford and that meets your needs.
We can provide you with a report – called a Preliminary Assessment – on how we determined that any loan we assisted you with was not unsuitable for you. You may request this report up to seven years after we provided you with this assistance.
With what products do we provide assistance?
In the past 3 months, the top 6 lenders that our clients have been placed with are:
1. ANZ
2. Bank SA
3. Commonwealth Bank
4. Macquarie Bank
5. Homeloans Limited
6. Loan Avenue
This is not to say that we will only deal with these lenders, it is simply that the products these lenders offer have been most suitable to our most recent clients. Your case may be different and we would look at your needs separately and independently of the above list.
How do we get paid?
We are paid a commission directly from the lender. The lender may pay us a percentage amount upon settlement of your loan and may pay us an ongoing percentage amount for the life of your loan.
These amounts are paid to us by the lender and ARE NOT payable by you. If you are interested and want an estimate of what our commission payment will be and how it is worked out, please just ask us and we will be only too glad to provide you with this information.
We use the services of a finance aggregator in order to gain access to many different Australian lenders. In return for this service, our aggregator charges us a share of the commission paid to us by lenders. If you are interested and want an estimate of what the aggregator’s commission share will be and how it is worked out, please just ask us and we will be only too glad to provide you with this information.
Referral fees
In some cases, your business may have been referred to us by non-regulated third parties such as real estate agents, accountants, financial planners etc. Where this is the case, we may pay a referral fee to these parties. If we do pay a fee to these parties, then 1) they should already have told you about this; and 2) we will either disclose the actual fee in our final documentation with you or we will instruct you that, if you want to know, you can ask us about the fees and we will tell you how much was paid and how it was worked out.
What if you are not happy with our services?
At Axel Finance, we always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.
We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.
If, for any reason, you do not feel that you have received the highest standard of care from us, we encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.
You can contact us by whichever of the following means best suits you:
Aggregator
Aggregator: Custom Equity Grou Pty Ltd
Address: Suite 1, 4 Fielding Street, Collaroy, NSW 2097
Phone: (02) 9981 2345
Email: info@customequitygroup.com.au
Australian Credit Licence Number: 383666
Internal Complaints: Jenny Vescio
Phone: (02) 9981 2345
Email: jvescio@customequitygroup.com.au
Address: PO Box 118, Collaroy Beach, NSW 2097
External Dispute Resolution Scheme
Contact Details: CIO (Credit and Investments Ombudsman Services Limited)
Phone: 1800 138 422